Lots of our stores are still open!

Most of our stores across Canada are still open for in-person shopping and a variety of contact-free options.
Use the chart below to check the status of various services at our locations across the country



PROVINCE STORES CURBSIDE PICK-UP SAME-DAY DELIVERY SHIP-TO-HOME
B.C.
Click here for provincial guidelines		 OPEN AVAILABLE AVAILABLE AVAILABLE
ALBERTA
Click here for provincial guidelines		 OPEN AVAILABLE AVAILABLE AVAILABLE
SASKATCHEWAN
Click here for provincial guidelines		 OPEN AVAILABLE AVAILABLE AVAILABLE
MANITOBA
Click here for provincial guidelines		 OPEN AVAILABLE AVAILABLE AVAILABLE
ONTARIO
Click here for provincial guidelines		 CLOSED AVAILABLE*
*Excluding our Yonge and Eglinton location		 AVAILABLE*
*Excluding our Yonge and Eglinton location		 AVAILABLE
QUÉBEC
Click here for provincial guidelines		 OPEN*
*Les Galeries de la Capitale, Sainte Foy and Gatineau are closed		 AVAILABLE AVAILABLE AVAILABLE
NEW BRUNSWICK
Click here for provincial guidelines		 OPEN AVAILABLE AVAILABLE AVAILABLE
NOVA SCOTIA
Click here for provincial guidelines		 OPEN AVAILABLE AVAILABLE AVAILABLE
NEWFOUNDLAND
Click here for provincial guidelines		 OPEN AVAILABLE AVAILABLE AVAILABLE
P.E.I
Click here for provincial guidelines		 OPEN AVAILABLE UNAVAILABLE AVAILABLE

Extended returns & exchange policy

We will be extending our return policy so you can return your instore purchases to one of our stores when they re-open. For online purchases, you can wait until our stores re-open or return by mail through Canada Post.

A receipt is required for a refund or exchange based on the details of our current Return Policy.



We’re here to serve you:

Shop in person* OR choose from contact-free, speedy options below:

*At reduced customer capacity in some stores. Our Les Galeries de la Capitale, Sainte-Foy and Gatineau locations in Quebec and all locations in Ontario are currently closed for in person shopping.  

FREE
Curbside Pick-Up

Shop online, drive to your local store and we’ll load your order into your vehicle. It’s fast, safe, easy and free.

FREE
Same-day Delivery

On orders over $50 (before taxes). Powered by DoorDash: shop online and get your order delivered to your home, contact-free.


Virtual Shopping

Work with store staff live online or by phone to create or buy from a Baby Registry. By appointment during store hours

Your Shopping Experience During Covid-19

Safety is incredibly important to us: for our customers and for our staff. In order to make all our stores safe and welcoming, we’ve implemented the following protocols:

  1. Managers screen each employee prior to their shift using a wellness questionnaire that includes temperature checks. We record the results in individual employee screening logs.
  2. We provide all employees with masks and require their proper use: covering both nose and mouth.
  3. We screen all vendors and visitors prior to entry and require them to wear masks in the store at all times.
  4. We post COVID-19 screening and mask requirement posters in clear view at all entrances and use floor decals in checkout lanes to help maintain physical distancing.
  5. We protect staff and customers in checkout lanes with plexiglass dividers.
  6. We frequently clean and sanitize high-touch areas.
  7. We disinfect shopping carts and cashier counters after each customer use.
  8. We provide a contact-free, Curbside Pick-up option online for customers who do not wish to shop in-store.

Curbside Pick-up

10 reasons to choose Curbside Pick-up

  1. Save on shipping and leave room in your budget for more great gifts!
  2. Free yourself from obsessively tracking your order – you decide when to pick it up.
  3. Avoid shipping backlogs and delays.
  4. Be confident that your gifts won’t be lost or damaged en route to you.
  5. Almost-instant gratification: perfect for getting last-minute gifts.
  6. Guard against spoilers! No more packages at your door for kids to see.
  7. Create a safe, satisfying errand: get out of the house and interact at a distance with friendly staff.
  8. Save yourself a trip into the store: perfect for high-risk persons or those with reduced mobility.
  9. Manage your own time: pick up your order when it works for you – no appointment necessary.
  10. Reduce waste with less packing material.


Placing your curbside order

STEP 1

Shop online as usual: products with a green checkmark beside FREE STORE PICKUP are eligible for Curbside Pick-up. Our site automatically chooses the store closest to you as your pick-up location: this is shown next to GET IT FAST. If you wish, just choose Change Store to select the option that is best for you.

STEP 2

Add the item to your cart by clicking the green FREE STORE PICKUP button. Repeat this step for each item you wish to purchase.

STEP 3

Go to your Shopping Cart. Your pick-up location will be clearly identified for each product. With this option selected, you can either pick up your item in-store or curbside – no need to choose just yet.

STEP 4

Complete your checkout: we’ll send an email to confirm that we’ve received your order. This is not your notice to come to the store. Within four hours, we’ll send a second email to let you know your order is ready for pick-up. Please wait to receive this this email before you head to the store.

Picking up your curbside order

STEP 1

When you receive your pick-up notification email, make sure you have lots of room in your vehicle for your items, and head to your selected store.

STEP 2

When you arrive at the store, you’ll see signs in the parking lot directing you to the Curbside Pick-up area. Park in an empty space and call the number posted. Please stay in your vehicle.

STEP 3

The associate on the phone will ask for your name and order number, so please have your confirmation email accessible. Staff will place your order directly in your vehicle while maintaining physical distance. Please keep the windows closed but have your ID and confirmation email for the associate to verify through the driver’s-side window.

STEP 4

Once your vehicle is loaded and your order is verified, you’ll get the all-clear from our team and you can be on your way!



Curbside Pick-up FAQ

Yes: all our stores offer this free service (except Yonge & Eglinton or if a store is part of Covid lockdown measures).
Look on the product page beside FREE STORE PICKUP – a green checkmark shows that it’s available for this service.
Not all items on our site are available for Curbside Pick-up, because certain products are shipped directly from our suppliers, or because of other constraints. We add new items daily, so please check back – the status of your item may change! You can also contact your local store to discuss options.
You can collect your Curbside Pick-up order during regular operating hours of your selected store: to confirm the store hours, visit our store locator. Remember to wait for the email confirming that your order is ready for pick-up before you head out to the store.
Our staff can typically have your order ready for pick-up within four hours. Remember to wait for the email confirming that your order is ready for pick-up before you head out to the store.
You must pick up your order within five business days. Orders not picked up within five days will be cancelled and the cost refunded to the original method of payment. 
Yes: you can cancel your order by contacting the store you selected as your pick-up location.
No: this option cannot be changed once the order is placed.
Yes: Curbside Pick-up orders can be collected in-store at the customer service desk (Except in Ontario).
Yes: you can select the pick-up location for individual items in your order – either as you add each one to your cart, or at checkout.
Yes: you can designate another pick-up person by calling your selected store to inform them of the change. You’ll also need to forward your pick-up email to your designated person: on arrival at the store, they must show their identification and the pick-up email that includes your order number.

FREE Same-day delivery on orders over $50 (before taxes). Powered by DoorDash.

6 reasons to choose Same-day delivery

  1. Kids asleep? Calls scheduled? No need to arrange your day around leaving the house.
  2. You can watch your order on its journey from our shelves to your doorstep.
  3. Avoid shipping backlogs and delays.
  4. Perfect for those last-minute gifts.
  5. Safeguard those surprises: you can see exactly when your order is expected to arrive.
  6. Reduce waste with less packing material.


How Same-Day Delivery works

  1. Shop online as usual: you’ll see your delivery options on the right side of the product page. If the item is available for Same-Day Delivery, please enter your postal code in the box to confirm that your location is eligible.
  2. Once you’ve confirmed that the item and postal code qualify, select the orange SAME-DAY DELIVERY button and add to your shopping cart. (You can also change your delivery method in the cart before checkout.)
  3. Complete checkout: service charges apply and will be confirmed before you submit your order.
  4. We’ll send an order confirmation via email. From this point, text notifications allow you to track your order in real time! (Note: text notifications are not available in Quebec.)


Same-day delivery FAQ

This service is available in most of our stores. Availability for this service has to do with the inventory of any given item at stores in your region. You can check the availability of any item on the product page. Not all items qualify for Same-Day and Next-Day delivery.
You must place your order before 2pm local time to guarantee Same-Day Delivery. Orders placed after 2pm local time will be delivered before the end of the following day.
The cost of this service varies and will be specified in your cart prior to checkout. You can change the delivery method of any item before you submit your order.
No: all delivery fees are non-refundable.
Please contact your local store for any questions related to your Same-Day Delivery order.
Yes, you need to be home to accept your order. If no one is home, the driver will return the items to your local store and the delivery fee will be forfeit and non-refundable.  
Same-day delivery is available in a 16km radius around our stores.  Delivery applies to most postal code within that 16 km radius from the store. DoorDash is unable to deliver to locations outside of this radius.  

Virtual shopping is here!

How Virtual shopping works

  1. Contact your local store by calling or sending them an email. You can start virtually shopping immediately, but if stores are busy, they will setup an appointment time for your experience
  2. The store will connect with you via FaceTime or preferred video application and the shopping begins! Staff will provide recommendations, take you through the store and provide close-up demonstrations of the product or items you're interested in. Staff will build a cart for you online for items you're interested in.
  3. When you're all done - staff will checkout for you online and process your order as either a curbside order or delivery to your home via door dash. If using curbside, staff will take payment when you arrive to pick-up your order right from your car! DoorDash orders will be processed online through our website.

Get started by booking with your local store!

12 year-old Aiden Hepburn Steps Into His Dream Job as Toys“R”Us Canada’s New Chief Play Officer!



TORONTO, ON, March 4th 2021 - The secret is out! Toys“R”Us Canada is thrilled to announce 12 year-old Aiden Hepburn as their new Chief Play Officer (CPO). The CPO will act as Toys“R”Us Canada’s spokesperson spreading the wonders of play to parents and children across the country - talk about a dream job!

“When I found out I was the next Chief Play Officer, I couldn't believe it!” says Aiden. “What kid wouldn't want to be in my position? I get to play with and review the latest and greatest new toys! I can't wait to see what this year will bring!”

Testing out the hottest new toys and guiding gift givers with top toy picks for every occasion are all in a day’s work for Toys“R”Us Canada’s CPO. The search was not easy. Since the hunt for a new CPO began in the summer, Toys“R”Us received hundreds of video applicants from all across Canada featuring children aged 10-12 hoping to snag the role. Each submission was a unique, personal presentation fit for any boardroom, individually crafted to show their passion for play and knowledge for all things toys.

“Hiring for the Chief Play Officer position gets tougher every year as we have so many talented candidates to choose from,” said Vic Bertrand, CEO of Toys“R”Us Canada. “Aiden’s confidence and charisma is what set him apart. It was clear during our interviews that he has the ability to connect and inspire those around him and has the confidence to bring the fun and joy of the Toys“R”Us brand to life. “We know that Aiden will inspire and delight Canadians from coast to coast.”

As Aiden steps into the coveted role, 2020’s CPO, Meganne Dagenais, will be retiring to focus on school. “We’re grateful for the time Meganne spent with us as CPO and wish her the best of luck in her future endeavors”, says Vic.

The CPO's responsibilities will bring to life all of the fun that happens behind the scenes at Toys“R”Us. To do his job right, Aiden will have firsthand access to exclusive toy information from top global and local toy brands, including training sessions and upcoming product launches. With this inside scoop, he will guide everyone on which of the hottest toys to add to the top of any wish list.

First up on Aiden’s To-Do list will be a virtual broadcast tour to share Toys“R”Us Canada’s Top Toys for Easter. Aiden will also be seen throughout the year sharing the latest toy trends via online and promotional videos, and will be attending various events and in-store activations.

FOR MORE INFORMATION, INTERVIEWS OR MEDIA REQUESTS, PLEASE CONTACT:

Aimee Cook, Account Manager
aimee@macintyrecommunications.com
647-231-5106

Paige Exell, Jr. Account Manager
paige@macintyrecommunications.com
807-626-3041

Stay up to date with Toys"R"Us Canada by following Toys"R"Us Canada on Facebook, Instagram, and Twitter.

About Toys"R"Us (Canada) Ltd. (“Toys"R"Us Canada”)

Toys"R"Us Canada has been Canada’s dedicated specialty retailer of toys and baby products since 1984. The company brings national brands, exclusive products, innovative loyalty programs and unique partnerships to Canadians at its over 80 stores across Canada and through its e-commerce sites Toysrus.ca and Babiesrus.ca. Committed to giving back to its communities, the company focuses its charity efforts on supporting children and their families – whether enhancing resources and services, helping development through play or offering encouragement to seriously ill children. Toys"R"Us Canada is a subsidiary of Fairfax Financial Holdings Limited. Toys"R"Us and Babies"R"Us are registered trademarks owned by Toys"R"Us (Canada) Ltd. All rights reserved.