POLICY

Price adjustment

If you find a lower price on our web site, instore or print, we will do a price adjustment.

  • We will offer a price adjustment if we lower the price for the item you bought within 30 days of the purchase date with the original receipt.
  • The item must be identical.
  • We do not offer price adjustment on other retailer’s price.

Our price adjustment policy DOES NOT apply to the following:

  • Offers with limited quantity/door crashers
  • Advertising errors and/or misprints
  • Special Sale prices including Online only offers, Black Friday, Cyber Monday, Friends and Family or Boxing Day/Week
  • Rebates or free/bonus/gift card offers
  • Coupons/Saving cards
  • Bundled offers
  • Clearance items

How to request a Price Adjustment:

In-store purchases: Please bring your original receipt to your local store. Note that store staff cannot make price adjustments for online purchases.

Online purchases: Please submit your price adjustment request here. Note that your credit may take up to 10 days to process after the item has shipped.

If your item was cancelled and you locate the item in one of our Stores, simply present a copy of the cancelation email along with the email confirmation showing the original online price and we will process a price adjustment at store. You can also place a new order once the item becomes available and submit a price adjustment.

If the item you are requesting a Price Adjustment on has had a previous offer included on it, including a coupon, then the adjustment will be based on the price paid and not the original price prior to any deduction.

We reserve the right at any time to reject, correct, cancel, or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

Returns and exchanges

Holiday Returns and Exchanges Policy:

Purchases made as of September 1st 2022 may be returned until January 31st 2023.

R club Members purchases may be return until January 31st 2023 or 90 days from the purchase date.

*A receipt is required for a refund or exchange bases on the details of our current Return Policy*

Returns or exchanges will be given within 30 days of the purchase date with the original receipt, except as stated below.

RClub Members are eligible for an extended Policy and may return or exchange within 90 days of the purchase date with the original receipt and proof of membership, except as stated below.

For a return or exchange, all products must be unused, in original packaging, in resalable condition and with the original receipt.

We do not accept returns without the original receipt.

No returns or exchanges on gift cards, 3rd party gift cards, trading cards, digital downloads, helium tank and Collector figures.

Baby Products
Return & Exchange Policy applies, except as stated below.

Baby registrants are eligible for an extended policy and may return or exchange within 90 days from the registry event date (not the purchase date) with the original receipt, except as stated below.

For hygienic reasons, maternity undergarments, bras, maternity support belts and breast pumps that have been opened cannot be returned.

Car Seat Return Policy
For a Return or Exchange, the Car Seat must be unused, in original packaging, in resalable condition and with the original receipt. The box must include the Instruction Manual and the Registration Form, uncompleted.

Electronics
Return & Exchange Policy applies, except as stated below.

All electronics must be returned in original, factory sealed, unopened package for a return or exchange.

Seasonal Products
Return & Exchange Policy applies, except as stated below.

Manufacturer defects for swing sets, inflatable bouncers, trampolines, and battery-operated vehicles will be handled directly by the Manufacturer.

Halloween costumes and accessories are FINAL sale.

All returns are subject to Store Management discretion.

Flyer ads

How to find an item in our advertisements online:

Most items printed in our advertisements are available online. You can easily find the item online by entering the product number or product name in the search box located at the top of every page on our site. The product number is a five or six-digit number noted on the ad next to the item. Example: 441775 or "Sophie the Giraffe".

Some pricing may vary between online to instore.

To view our online flyer, click on the "R Flyer" located at the top of the page.

You can also shop our sale items by clicking "Deals" and find other good deals in our “Clearance” sections located at the top of the page.

Electronic and environmental handling fee

ECO Fees (or the EHF - Electronic and Environmental Handling Fee) are fees collected on behalf of the provincial government. This is not a tax. The amount of the fee varies depending on the item and the province sets the fees annually. Toys"R"Us must remit the fee to the provincial government. The fee is used to encourage the reuse and recycling of electronics and it is currently being collected, where required.

Toys"R"Us collects this fee for the following items:

  • All personal/portable image, audio, and video devices
  • Cameras
  • Radios, Stereos, and speakers
  • Baby Monitor
  • Other products as required based on provincial legislation.

If a product is returned to a store and refunded, the EHF is also refunded.