Your account

Account

CREATE AN ACCOUNT

An online shopping account offers you a safe, easy, and fast way to order. It also makes it easier for you to track your order and receive emails about your order status.

How do I create an online account?

You can create an online account in one of two ways:

  • Click on "My Account", located on the top of each page and sign in under the "New Customers" section.
  • When you place an order, enter your email address and password on the "Thank You for Your Order" page during Checkout.

Note: Your Shopping Account, your Baby Registry Account and your Wish List Account are three separate accounts.

Online Account Benefits

Here are just some of the benefits of having an online account with Toys"R"Us and Babies"R"Us:

  • Order Status - Receive important information regarding the status of your order, and track your order up to the moment it arrives.
  • Faster Checkout - Your billing and shipping information will be readily available to make quick purchases.
  • Gift Card Balance - you can quickly view the balance on your Gift Card.

Manage your Account

You can change your account information online at any time. Simply click "My Account" at the top of any page and sign in with your email address and password.

If you have a Toys “R” Us account but no Baby Registry, login to your account as usual. and you can create a new Baby Registry whenever you want.

If you do not have either a Baby Registry or a Toys “R” Us account, then you can start a new registry. and you will create a Toys “R” Us account at the same time. If you want to create multiple Baby Registries, go ahead, all your Baby Registries will be available in one place on your account

Forgot your Password

If you have forgotten your password, you can get a new one by clicking Forgot Password.

Changing Your Password

To change the password associated with your account, click on "My Account" located on the top of each page. Sign in to your account and click on the Change Password link next to Password under the Personal Details header. You will be brought to a page where you can change your password.

Changing Your Email Address

To change the email address associated with your account:

  1. Click on the "My Account" link located on the top of each page.
  2. Sign in to your account (using your current email address) and click on the "Edit" link next to the Personal Details header. You will be brought to a page where you can make changes to your email address.

Shipping & Billing Addresses

Within Your Account, we store your shipping and billing addresses under the Address Book heading. We store these addresses to make the checkout process easier and reduce the amount of information you need to enter.

Email Preference Centre

The Toys"R"Us/Babies"R"Us Email Preference Centre delivers all you need to know about our products, sales and more right into your inbox!

When you sign up, you'll be among the first to get news about:

  1. The coolest new toys and products
  2. Promotions and sales
  3. And more!

It's easy and fast to set up your preferences. Just sign up online and click your way through the creation process.

Being this informed has never been better!

Creating or Updating your Preferences

  1. Start on My Account on the Home Page
  2. If you do not have an account, select Create an account and enter the required information. You will have the option to select to receive BabiesRUs email or ToysRUs emails or both when you sign up.
  3. If you already have an account, log in to you account and click Edit located beside personal details. Then click Update Preferences and update your preferences accordingly and click Update.
  4. If you prefer not to create an account, enter your email address at the bottom of our main page to sign up for email update. You will be required to enter your name, email and postal code and will be able to select which emails you would like to receive.
  5. We will put your changes into effect as soon as possible

Can I define my preferences in a store or over the phone?

At this time, you can only make or create email preferences online, not in store.

How soon will my preferences and updates go into effect?

Once you have submitted or changed your personal information and preferences, we will update your preference centre and put your requests into effect as soon as possible.

If you choose to modify your preferences after signing up, you can:

  1. Log on to your centre
  2. Update or change your preferences
  3. Click the "Save Changes" button to finalize your changes

We will update your preference centre and put your changes into effect as soon as possible.

How soon will my preferences and updates go into effect?

Once you have submitted or changed your personal information and preferences, we will update your preference centre and put your requests into effect as soon as possible. You will also receive an email confirming any changes or updates to your preference centre.

Why do I have to type my password in twice?

Creating a password keeps your information private and secure. You are required to type your password in twice to ensure that you haven't mistyped your password.

You can logon anytime with your email address and password to access or change your personal information or preferences.

Can I be removed from Toys"R"Us/Babies"R"Us emailing lists?

To stop receiving email communications, simply unsubscribe via your preference centre or click on the unsubscribe link at the bottom of our communications. You may also contact our Customer Service Team.

Will my contact information be shared with other companies?

Toys"R"Us will not license, sell or provide your personal information to any unaffiliated third party except as permitted by the "R"Us Family Privacy Policy or with your consent.

For more information, see the "R"Us Family Privacy Policy.

How long will my preferences remain active?

It's really up to you! Your email preference centre will remain active as long as you choose to keep it or until you decide to delete your preferences or unsubscribe from our communications.

How often will I receive Toys"R"Us or Babies"R"Us emails?

It's really up to you! Your email preference centre will remain active as long as you choose to keep it or until you decide to delete your preferences or unsubscribe from our communications.

How often will I receive Toys"R"Us or Babies"R"Us emails?

This will vary based on the preferences you have selected.