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<div class="bvseo-question-answer" data-questionid="6244201">
<h2 class="bvseo-question">
The parent unit stop working ( after less than a year) &nbsp;do you offer a free replacement, repair or new battery?
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<div class="bvseo-author">Asked by: Brenda P</div>
<div class="bvseo-answer" data-answerid="6731612">
Please contact our Customer Service at (800) 267-7377 for assistance. They will troubleshoot the issue, and, if necessary, replace any defectives. We offer a 1 year manufacturer warranty against defects from the date of purchase.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2023-03-17</div>
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<div class="bvseo-question-answer" data-questionid="5825796">
<h2 class="bvseo-question">
Le 1000 pieds de port&eacute;e peut-il &ecirc;tre consid&eacute;rablement affect&eacute; par l'environnement? Par exemple, si le signal doit traverser un (ou m&ecirc;me 2) murs ext&eacute;rieurs. J'ai pr&eacute;sentement le mod&egrave;le Vtech DM111 et dans certaines conditions, il fait &agrave; peine 150 pieds.
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<div class="bvseo-author">Asked by: ra123</div>
<div class="bvseo-answer" data-answerid="6607870">
Veuillez contacter le support client de VTech au 1-800-267-7377 et un agent vous aidera.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2022-12-12</div>
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<div class="bvseo-question-answer" data-questionid="5545897">
<h2 class="bvseo-question">
Quelle est sa port&eacute;e en m&egrave;tres svp. Distance en m&egrave;tres svp. Pour l&rsquo;exterieur
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<div class="bvseo-author">Asked by: Lulu Bou</div>
<div class="bvseo-answer" data-answerid="6553857">
Le VTech DM1211 - Enhanced Range Digital Audio Monitor port&eacute;e est de 300 pieds &agrave; 100 pieds selon les facteurs environnementaux
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2022-11-08</div>
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<div class="bvseo-question-answer" data-questionid="5729097">
<h2 class="bvseo-question">
Hi, I received this baby monitor at my baby shower last May (baby born in July). I was happy with everything until it stops working. The parent monitor won't turn on. I tried charging it, but it is still not working. Can this issue be fixed? Thanks
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<div class="bvseo-author">Asked by: Angel baby</div>
<div class="bvseo-answer" data-answerid="6264130">
I am sorry to hear about your monitor. There is rarely this issue with the Audio monitors, but I can try and suggest a few quick things. It's most likely a power issue, either the battery is somehow completely bad, or more likely it's no longer charging. First test the A/C adapter, has it moved from it's original position, has it slipped out of the wall socket, or has the wall socket been disabled by a light switch? Put your hand on the A/C adapter after it's been in the wall for a few minutes, is it hot to the touch? If you had a universal A/C adapter to try to charge the parent unit with, that would help diagnose the issue. If it's not the Adapter, then it's likely the battery model BT266342. Make sure the battery cable is firmly pressed into the socket, and note there is a notch on the cable that needs to be lined up in the socket to fit. You may need to replace the battery if it is pushed in all the way, and is still not charging..
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2022-04-13</div>
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<div class="bvseo-question-answer" data-questionid="5727894">
<h2 class="bvseo-question">
Can you turn off the night light on the baby unit?
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<div class="bvseo-author">Asked by: Bree4B</div>
<div class="bvseo-answer" data-answerid="6261729">
You can turn off the night light from both the Baby Unit and the Parent Unit. On the Baby Unit, there is a 4 way oval button on the front, pressing up turns on the night light, pressing and holding up turns off the night light. From the Parent Unit, enter Menu, then select Night Light, and turn it off or on remotely.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2022-04-11</div>
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<div class="bvseo-question-answer" data-questionid="5302982">
<h2 class="bvseo-question">
How long can parent unit run on battery?
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<div class="bvseo-author">Asked by: Viola416</div>
<div class="bvseo-answer" data-answerid="5871366">
The VTech DM1211 - Enhanced Range Digital Audio Monitor battery lasts up to 6 hours and takes 3 hours to charge.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2021-07-15</div>
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<div class="bvseo-question-answer" data-questionid="5144814">
<h2 class="bvseo-question">
Does the monitor need to be plugged in or are both ends cordless?
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<div class="bvseo-author">Asked by: Amann0</div>
<div class="bvseo-answer" data-answerid="5735807">
The VTech DM1211 - Enhanced Range Digital Audio Monitor baby unit needs to by plugged in and the parent unit is cordless.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2021-09-28</div>
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<div class="bvseo-question-answer" data-questionid="4990924">
<h2 class="bvseo-question">
Can you add another baby unit to this monitor for two kids rooms?&nbsp;
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<div class="bvseo-author">Asked by: LindseyMm</div>
<div class="bvseo-answer" data-answerid="5600037">
Unfortunately, the VTech DM1211 - Enhanced Range Digital Audio Monitor is not an expandable baby monitor.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2021-03-18</div>
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