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<div class="bvseo-question-answer" data-questionid="6836793">
<h2 class="bvseo-question">
Why do I always have to pair my camera and application everytime I turn off the app (not the camera)? Did I miss a step? Thank you
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<div class="bvseo-author">Asked by: carolinek</div>
<div class="bvseo-answer" data-answerid="7260521">
Please contact VTech customer support at 1-800-267-7377 and an agent will assist you
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="6672787">
<h2 class="bvseo-question">
Can the camera be mounted to wall?
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<div class="bvseo-author">Asked by: Lilli0123</div>
<div class="bvseo-answer" data-answerid="7114062">
Yes, the VTech RM5754HD camera can be wall mounted.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2024-01-12</div>
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<div class="bvseo-question-answer" data-questionid="6670113">
<h2 class="bvseo-question">
Can you add a second camera to the same parent unit? I have twins and are moving them to separate rooms so I need a monitor that can have two cameras but one parent unit.
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<div class="bvseo-author">Asked by: S Corso</div>
<div class="bvseo-answer" data-answerid="7111849">
This series has the Camera(s) and Parent unit paired at the factory. We do offer a 2 camera bundle for just such a solution as you are suggesting, model RM5754-2HD. There is also a Leapfrog model, also a fixed 2 camera bundle, model LF815-2HD
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2024-01-11</div>
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<div class="bvseo-question-answer" data-questionid="6625054">
<h2 class="bvseo-question">
Does the video monitor work without wifi? Example, if the Wi-Fi network goes down or if I use it on vacation and don't have access to WiFi
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<div class="bvseo-author">Asked by: BZ22</div>
<div class="bvseo-answer" data-answerid="7089249">
All our Wifi monitors are in fact dual mode. Out of the box, the Wifi is disabled, and the parent and baby units communicate on a closed loop at 2.4GHz Frequency Hoping Spread Spectrum (FHSS). From the parent unit, you can (optionally) enable the Wifi. This involves that you connect to your LAN via the parent unit, then type in the LAN password, and this will add the Camera (Baby unit) to the LAN. Then you need to download the Free MyVTech App from the App store, and install this on every smart device you wish to be able to access the Audio/Video Feed. Lastly, you will be prompted to set up a Password protected account online, that each smart device must type in the password to access. Up to 8 smart devices (iPhone, Android phone, tablets) can access this password protected account at a time. At any time, WIFI can be toggled back to OFF from the Parent unit, and all the smart devices will go dark, until the toggle is reinstated to ON via the parent unit. You control who with the password, and you control when with the parent unit toggle On/Off. The closed loop is always active between the parent unit and the baby unit, unless you enable Sound Activation mode, and then the screen sleeps when no sound is detected for 50 seconds to save battery life. I hope this answered your questions.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2024-04-12</div>
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<div class="bvseo-question-answer" data-questionid="6272717">
<h2 class="bvseo-question">
Does the camera pan and tilt? Will the camera be able to move up and down/side to side?&nbsp;
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<div class="bvseo-author">Asked by: K D R</div>
<div class="bvseo-answer" data-answerid="6755835">
This is the fixed camera version, no Pan &amp; Tilt. For the Pan &amp; Tilt feature with dual mode WiFi, you can look up models (VTech) RM5764, or (Leapfrog) LF925.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2023-04-05</div>
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<div class="bvseo-question-answer" data-questionid="6227884">
<h2 class="bvseo-question">
My parent monitor is froze up on main screen wont power off no menu options and wont reset
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<div class="bvseo-author">Asked by: Maddyt2006</div>
<div class="bvseo-answer" data-answerid="6717497">
There is a factory reset button, on the back of the Parent Unit, bottom left corner. Press into the little hole, and hold for several seconds. This will reboot the Parent Unit.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2023-03-03</div>
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<div class="bvseo-question-answer" data-questionid="6105787">
<h2 class="bvseo-question">
Le fil de recharge pour l'&eacute;cran a briser. Est-ce possible d'en acheter un ?
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<div class="bvseo-author">Asked by: Val31</div>
<div class="bvseo-answer" data-answerid="6607868">
Veuillez contacter le support client de VTech au 1-800-267-7377 et un agent vous aidera.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2022-12-12</div>
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<div class="bvseo-question-answer" data-questionid="5974161">
<h2 class="bvseo-question">
How long should a full charge last for the parent unit?&nbsp;
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<div class="bvseo-author">Asked by: Gabrielle1993</div>
<div class="bvseo-answer" data-answerid="6492526">
This is difficult to say, as there are variables. For example, if you have Voice Activation Enabled, the screen goes off after 50 seconds of continual silence (as defined by the sound threshold level you set in the config). The longer the screen is active, the more drain on the battery than when it's in Standby mode. This RM5754HD has a 1,900 mAh battery, my 4 year old Smartphone has a 1,821 mAh battery, if that helps to provide a comparison.
<div class="bvseo-author">Answered by: VTech Product Expert</div>
<div class="bvseo-pubdate">Date published: 2022-10-02</div>
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